Troubleshooting FAQ

This FAQ covers common issues for both end users and developers. If your problem isn't listed, contact hello@trustforgeapp.com.

General User Issues

I can't log in or reset my password

  • Make sure you're using the correct email address.
  • Check your spam folder for password reset emails.
  • If you still can't log in, contact support.

My reviews aren't showing up

  • Check that your platform connection is active (Settings > Platform Connections).
  • For manual imports, ensure your CSV is formatted correctly.
  • Try refreshing the page or re-importing.

I'm not seeing AI responses on my reviews

  • In Settings → AI Settings, set Auto-Generate Responses to On.
  • Draft timing depends on import and queue load; auto-send (publishing) is separate.
  • On Reviews, open the ⋮ menu on a card to run or regenerate a draft, or edit an existing draft.

I hit my usage or response limit

  • Check your plan and usage under Settings → Billing.
  • Upgrade your plan or wait for the next monthly reset.

Developer/API Issues

API returns 401 Unauthorized

  • Make sure you're sending a valid JWT token in the Authorization header.
  • Log in via the frontend and copy the token from localStorage if testing with curl/Postman.

API returns 500 Internal Server Error

  • Check backend logs for stack traces or error messages.
  • Ensure the backend is running and the database is connected.

CORS or network errors

  • Make sure the frontend is configured to use the correct backend API URL.
  • Check CORS settings in the backend (see main.ts or NestJS config).

Review import fails

  • Ensure your CSV matches the required format (see Settings > Upload Reviews > Learn More).
  • Check for missing or invalid fields in your data.

AI assistant or OpenAI errors

  • Ensure your OpenAI API key is set and valid (if using external AI).
  • Check backend logs for error details.

Still Need Help?

If your issue isn't covered in this FAQ or you need additional assistance, please contact our support team.